Refund policy

Return & Cancellation Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with original tags intact, and in its original packaging. You will also need the receipt or proof of purchase.

Return Shipping Costs Please note that customers are responsible for all return shipping costs, unless the item received was defective, damaged, or incorrect.

How to Start a Return or Order Cancellation You can easily submit return or cancellation requests directly through our online store:

• Order Cancellations: If your order has not yet shipped, you can submit a cancellation request directly through your customer account portal on our store.

• Returns: If your order has already been delivered, log into your store account, select the order, and submit a self-serve return request for the items you wish to return.

Once your return request is approved, we will send you detailed instructions on how and where to send your package. Items sent back to us without first submitting a return request will not be accepted.

For any questions regarding returns or cancellations, you can always contact us at essentialsoutltshop@gmail.com.

Damages and Issues Please inspect your order upon arrival. Contact us immediately at essentialsoutltshop@gmail.com if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned:

• Perishable goods (such as food, flowers, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

Please reach out if you have questions or concerns about your specific item.

Exchanges The fastest way to ensure you get what you want is to request a return for the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Customer-paid return shipping rules apply.

Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.